dino eggs / support
Dino Eggs support
Written by one person, answered by the same person. Tell me what the app is doing and I'll get back to you within 1–2 business days.
Send me a message
This form opens your email client with the message pre-filled. No third-party form service — your email goes straight to me.
FAQ
Quick answers
My child holds the record button and nothing is recorded
The app needs microphone permission, and it only asks once. If it was declined, turn it back on in Settings → Dino Eggs → Microphone on iOS, or App info → Permissions → Microphone on Android. Also make sure the button is held down for at least half a second — very short taps are discarded on purpose, so a stray touch doesn't create empty recordings.
Where are the recordings stored?
In the app's own private storage on your device — nowhere else. They are never uploaded, and I have no way to see or recover them. Every roar is listed inside the dinosaur's card in the gallery, where you can play it back or delete it.
How do I delete a recording?
Open All dinosaurs, tap the dinosaur, and use the trash icon next to the roar you want gone. The app asks for confirmation first, so a stray tap can't wipe anything. Uninstalling the app deletes every recording on that device.
We got a new phone — do the roars come with us?
There is no cloud of mine to sync them, so it depends on your device backup. On Android the app's files are included in Google Backup and come back when you reinstall with the same account. On iOS they travel inside a full iCloud or computer backup of the device. Restoring the phone from a backup brings them along; installing the app fresh on a new phone does not.
How do I change the language, vibration, or music volume?
All three live behind the settings button in the top-right corner of the menu. The interface and the dinosaur descriptions come in eleven languages — English, Español, Français, Deutsch, Italiano, Polski, Русский, 中文, 한국어, 日本語 and ไทย — vibration can be turned off entirely, and the background music has its own volume slider. The app starts in your device's language the first time it runs, falling back to English if it doesn't speak yours.
I bought the full version and it isn't showing up
Open the settings and tap Restore purchases, signed in with the same Apple ID or Google account you bought it with. The store is the source of truth: once it confirms the purchase, the full version comes back on that device, with or without a network connection afterwards. If it still doesn't appear, email me the store receipt and I'll look into it.
How do I get a refund?
Refunds are handled by the store, not by me. On iOS use reportaproblem.apple.com and choose "Request a refund"; on Android use your Google Play order history. Write to me too if something in the app was the reason.
Does Dino Eggs collect data about my child?
No. There is no account, no analytics, no crash reporting, and no advertising. Voice recordings stay on the device. The only network traffic the app makes is to the App Store or Google Play when a purchase is made or restored. It's all spelled out in the Privacy Policy.